Things to consider while automating MS Dynamics 365


Microsoft Dynamics 365 combines the elements of two of its most popular apps, CRM and ERP, as well as certain other related applications and AI-based technologies. MS Dynamics365 helps business users choose from various components, such as Customer Insights, Customer Service, Finance, Operations, Marketing, Retail, or Sales, to build a full application suite that meets their needs. All of these components work together smoothly and other productivity applications/tools to enable businesses to make better, faster, and more informed decisions.

Best Practices to consider for test automation for MS Dynamics 365

  1. Designing and running tests as a real-time user to pick genuine problems is one of the best methods for validating this application. An automation Dynamics engineer must be ready with a clear vision of the configurable features before testing the Dynamics 365 application.Testing both positive and negative workflows will be easier with a solid test data management approach and accurate test data.
  2. The framework should enable automated tests to run in a variety of environments.
  3. To ensure there is a solid configuration management plan, the tester needs to save different script versions for different application versions. Various program versions have different UI standards. Because some portions of the application have previously been tested, the customized section of Dynamics 365 needs more attention.
  4. The methods that implement actions on application-specific controls/objects should be in one layer of the framework. It should be generic enough to be passed a few parameters and utilized across multiple test scripts.
  5. This allows you to concentrate on the customized code, customized entities and locations, and the particular feature that has to be checked. Functional, regression, localization, visual display, and system testing must all be prioritized in this method.
  6. Scalable, adaptable, and durable automation frameworks are required. The strategy of writing the test once and running it from anywhere and test design patterns that promote the reusability of application-specific business actions (which are transformed into methods) are critical to follow. Whenever possible, use the modular approach to make code debugging easier.

Challenges that might be faced while performing test automation for MS Dynamics 365

  1. The Dynamics 365 products are sophisticated web apps with nested iFrames, deep object trees, and dynamic child window IDs. Selenium scripts are tough to write and maintain as a result of this.
  2.  For these applications, the tests are highly unpredictable. When the same test is repeated several times, the results can vary.
  3. Automation testers devote a significant amount of time and attention to determining the best locator method for locating the appropriate application part to conduct the action. During execution, finding the controls/UI elements takes a long time, resulting in script failure.
  4. Because Dynamics 365 is a web application, all major browser versions should be compatible with its test scripts. Its compatibility with Internet Explorer and Firefox, on the other hand, is less than ideal, with serious synchronization issues leading to test failures.
  5. The test script will need to be updated on a regular basis, which will take additional effort from the tester. Another time-consuming task is the ongoing assessment of these scripts at regular intervals to guarantee that they are correct.


It might take a lot of time and energy to form a strategic automation approach for applications like Microsoft Dynamics 365. But once it is set up right, it makes automation a piece of cake. It also cuts down on maintenance time and makes these scripts more adaptable in the long run. And to make Microsoft Dynamics test automation easy, you need to choose the right test automation partner like ACCELQ.

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